PowerPlay FAQs

Accessibility

Do you have accessible seating for someone with limited mobility/a disability?

We offer seating options in all of our auditoriums for:

    1. Individuals with a mobility or physical disability
    2. Wheelchair accessibility
    3. Assistants/companions of those who require accessible seating

When purchasing movie tickets, accessible seating and companion seating options will be marked.

Contact and Follow Us

How can I stay updated on news and events?

Follow us on our social media channels @powerplay.ca and subscribe to our newsletter on our website for the latest news, promotions, and events at PowerPlay.

Dining

What kind of food can I expect?

Our menu will feature a range of dishes crafted by our chef, focusing on fresh ingredients and exciting flavors. 

Will reservations be required for dining?

Walk-ins will be welcome, but peak times may see longer wait times.

How do I purchase tickets for games and cinema?

Tickets for games and cinema can be purchased on-site or through our website, which will launch prior to opening.

Are there packages or memberships available?

Yes, we will offer various packages to enhance your experience, providing value for frequent visitors.

General

Can I bring in my own food or drink into the theater

We do not permit any outside food, drink, or alcoholic beverages.

What forms of payment do you accept?

Acceptable forms of payment include cash and credit/debit cards issued through: Visa, Mastercard, American Express, Discover. We also accept Apple Pay and Google Pay.

General Information

What is PowerPlay?

PowerPlay is a premium entertainment space located on the Upper level of Southcentre Mall, opening this November. We offer a multi-sensory experience for all ages, featuring state-of-the-art game zones, dine-in cinemas, and chef-led cuisine.

How can I book a session for any of the experiences?

We do accept walk-ins however, we recommend booking online in advance to ensure your preferred time and experience is available. 

What types of games and attractions will be available?

PowerPlay will feature a variety of experiences from Golf and Baseball simulators, arcade games, Augmented reality experiences, Bowling and Micro dine-in cinemas. 

What can I expect from the dine-in cinema?

Our dine-in cinema offers a one-of-a-kind viewing experience, where guests can conveniently order food and drinks at the touch of a button while enjoying the latest films. A specially curated menu will be available for ordering during screenings.

Movies And Ticketing

Does the advertised runtime on your website for each film include trailers?

No. The advertised runtime is the actual length of the feature presentation. We include up to or at least 12 minutes of pre-show content such as trailers, commercials, and in-house ads right before the feature presentation. The pre-show content begins at the start of the advertised showtime.

Safety and Accessibility

Is PowerPlay accessible for individuals with disabilities?

Yes, our facility is designed to be accessible for all guests, with features such as wheelchair ramps and accessible seating in our cinema and dining areas.

Special Events and Parties

Can I book PowerPlay for private events or parties?

Absolutely! PowerPlay will offer packages for private events, birthday parties, and corporate gatherings. Please contact us for more information at Elevate@powerplay.ca.

Will you host special events or promotions?

Yes, we plan to host special events and promotions throughout the year. Stay tuned to our website and social media for updates.