PowerPlay Entertainment Privacy Policy

At PowerPlay Entertainment ("PowerPlay," "we," "our," or "us"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes our practices concerning the collection, use, sharing, and protection of your personal information and outlines your rights in relation to your data.

This Privacy Policy applies to PowerPlay Entertainment and its subsidiaries, affiliates, and related entities. It is designed to ensure compliance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.

Please review this Privacy Policy before engaging with PowerPlay through our website, mobile applications, physical locations, or guest services. By interacting with PowerPlay, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Definition of Personal Information

"Personal Information" refers to information about an identifiable individual, such as your name, address, email, phone number, payment details, and other information collected through your interaction with PowerPlay. Aggregated data that cannot identify an individual is not considered Personal Information.

Personal Information We Collect

Information You Provide:

• Contact Information: Name, address, phone number, and email provided during account registration or inquiries.
• Payment Information: Credit/debit card details used for purchases.
• Service-Related Details: Information relevant to specific services, such as preferences for event bookings.
• Survey Responses: Opinions or feedback you provide through surveys.
• Job Applications: Resumes, employment history, and other data submitted for employment opportunities.

Information Collected Automatically:

• Video Surveillance: Used for safety and security at physical locations.
• Cookies and Tracking Technologies: Data on browsing behavior, preferences, and session details collected via cookies and similar tools.
• Technical Information: IP address, browser type, and device details for analytics and operational purposes.

How We Use Your Personal Information

We use your personal information to:

• Provide and improve our services.
• Process transactions and reservations.
• Communicate with you about promotions, events, and updates (with your consent).
• Ensure the safety and security of our premises.
• Personalize your experience on our website and applications.

Sharing Your Information

Your personal information may be shared with:

• Service Providers: Third parties assisting with operations, such as payment processing or marketing.
• Legal Authorities: In response to lawful requests or as required by law.
• Business Partners: For collaborative promotions or events (with your consent).

We do not sell your personal information to third parties.

Your Rights

You have the right to:

• Access your personal information.
• Request corrections to inaccurate data.
• Withdraw consent for certain uses of your information.
• Opt out of marketing communications.

Security and Retention

We implement physical, technical, and administrative safeguards to protect your personal information. Data is retained only as long as necessary for the purposes outlined in this policy or as required by law.

Cookies and Interest-Based Advertising

Cookies and similar technologies are used to enhance your online experience. You can manage your preferences or disable cookies through your browser settings.

Children's Privacy

We do not knowingly collect information from individuals under 14 years of age without parental consent.

Policy Updates

This Privacy Policy may be updated periodically. Changes will be posted on our website, and significant updates will be communicated directly where required.

Contact Us

For privacy-related inquiries, please contact:

Email: Elevate@PowerPlay.ca

Address:400 - 100 Anderson Road SE, Calgary, Alberta, T2J 3V1